Tri-County Human Services, Inc. is a private, not-for-profit organization, providing substance abuse, mental health, and co-occurring treatment to residents of Polk, Hardee and Highlands counties.  Tri-County Human Services, Inc., which is CARF accredited, is a United Way of Central Florida member agency and participates in the Community Foundation of Greater Lakeland.

Robert Rihn- Chief Executive Officer

Robert (Bob) Rihn serves as the Chief Executive Officer for Tri County Human Services (TCHS),Lakeland, Florida, whose primary focus is on mental health, substance abuse, housing and allied integrated health services for the child through adult populations served, in the three counties of Circuit 10 (Polk/Hardee/Highlands). Bob represents TCHS on various state and local boards, committees and associations including: Florida Alcohol and Drug Abuse Association (Past President), Florida Behavioral Health Association (Board), Central Florida Behavioral Healthcare Network (Past President and current Board), Heartland Rural Health Network, (Board and Past President), Florida Rural Healthcare Network (Board), Homeless Coalition of Polk County (Past President of Board), Polk County Sherriff Advisory Council, and Partners In Crisis Florida (Member and for Board), United Way Health Committee (Member), and various ad hoc community areas. He earned his BA from Slippery Rock University, a Master Degree in Social Work from the University of Pittsburgh and later received his license as an LCSW in the State of Florida.

He currently manages an organization of $13.5 million with staff constellation of 230 in eleven locations. His current position has continued since 2001 with prior Executive functions at TCHS back to 1989. Various other social service and mental health programs were managed by Bob in Illinois and Pennsylvania, which included extensive work with Developmental Disabilities, Child Welfare Case Management, Mental Health and Family Counseling. He shares a prominent respect for children’s service needs, for as with many others in early life, he received services for children from the Lutheran Children’s Home in Zelienople, Pa.

In 2006, he received the FADAA Bill Snyder Leadership Award. He has taught as an Associate Professor in Allied Health Care and in Social Work and remains a Certified DUI Instructor/Evaluator, a Certified Critical Incident Stress Debriefing Counselor, as well as provider of Trauma Informed Care and other Co-Occurring Specialty areas. He continues as a CARF Administrative and Program Surveyor, the national organization that accredits Rehabilitation Programs and facilities, since 2001.

Donn VanStee- Administrative Services Director

Donn VanStee has been with Tri-County since August of 1993. Donn brings to the agency over 40 years of business management experience and is responsible for agency operations and the compliance programs.

A graduate of the State University of New York, College at Brockport, Master’s program, Donn majored in health and toxicology. He offers the agency a variety of expertise in business development and expansion. Donn has held senior management positions with several international corporations and has owned several businesses in the Lakeland, FL area.

Tina Phillips- Administrative Finance Director

Tina Phillips, a native of western North Carolina, has lived in Polk County, Florida since 1981. Tina’s career has been concentrated within the accounting and data processing areas where she has been recognized for her attention to the details and knowledge of the internal workings of the companies in which she worked. Tina has been employed with Tri-County Human Services since 1996. She has been an active participant within the initiation of automation within the agency. As a result, Tina has been promoted numerous times to reflect accepting more responsibilities of oversight of the administrative areas of the agency as well as the finance department up to her current promotion as Director of Finance.

Tina attended Lakeland College of Business and received an Associate of Arts and Associate of Science degree from that institution in June of 1987. She was a recipient of the Vic Allen Memorial Scholarship award. She was awarded the President’s Trophy upon graduation.  Also Tina currently volunteers in various capacities at St. Paul’s Episcopal Church in Winter Haven, FL.

As Director of Finance, Tina is responsible for the reporting of the financial status of Tri-County to the Tri-County Board of Directors and senior management. She coordinates and provides financial information to the outside auditors that review all financial transactions of the agency and sends audit reports to interested third parties.

Tina Phillips has been married to her husband, Mike since 1980.

Becky Razaire, LMHC – Administrative Director for Community Programs

Becky Razaire is the Administrative Director for Community Programs for Polk, Highlands and Hardee Counties.  Her oversight includes both Community Programs such as PATH, Helping Hands/Roots, TCM and IFCC.  Additionally, she oversees the Medication Assisted Treatment program which focuses on opioid use disorders and how medications can help with.

She is a Florida Licensed Mental Health Counselor and is also a state qualified supervisor for MHC and MFT registered interns. Becky has been employed with Tri-County Human Services, Inc. since 2003 and has experience in working in other for-profit and non-profit facilities and in her own private practice.  She is also a Program Surveyor for the Commission on Accreditation of Rehabilitation Facilities (CARF) which includes surveying agencies across the United States.

Becky received her Master’s degree in Rehabilitation and Mental Health Counseling from the University of South Florida with an emphasis on marriage and family therapy and addictions. She also is certified as a Field Traumatolgist and is certified as a Master ART practitioner in Accelerated Resolution Therapy (ART).

Heather Kaufmann-Administrative Director of Outpatient Services

Heather Kaufmann has been with Tri-County Human Services, Inc. since 2002 and is the Administrative Director of Operational Compliance.  She is responsible for overseeing compliance to all agency policies, contracts, and clinical practice.  In addition to compliance responsibilities, she also supervises the maintenance and food service departments.  Finally, Heather is also responsible for the agency’s electronic health record and works with the data team very closely to ensure accurate data and billing for agency services.  Heather began her career at Tri-County as an adolescent counselor and then moved on to become the program supervisor at our Lakeland Outpatient office.  After many years supervising that unit, she became an outpatient manager for three years, where she oversaw 5 clinical programs in the agency. Over the years, Heather has conducted a variety of trainings in documentation, confidentiality, clinical practices, and compliance topics.  She also does a variety of outside trainings and has worked with student interns from local colleges for many years.  Heather participates in several community committees and is a member of the Healthcare Division of the Florida Behavioral Health Association.  Heather is a proud graduate of the University of Florida where she earned her bachelors and master’s degrees in rehabilitation counseling.  She became a Licensed Mental Health Counselor in 2003 and currently enjoys supervising licensure interns.

Nelda Jackson – Administrative Residential Program Director

Nelda Jackson joined Tri-County Human Services, Inc., in 1995 as an adolescent counselor at Bartow Adolescent Center.  She helped establish RASUW Center for Women (then known as the Residential Assessment and Stabilization Unit) in late 1995.  In 2013, she was nominated and chosen as Florida Alcohol and Drug Abuse Association’s Clinician of the Year for the Central Region.  Nelda graduated from the University of South Florida with a Bachelor’s Degree in Social Work.  She then graduated from Webster University with a Master’s Degree in Mental Health Counseling.  Nelda is currently a Licensed Mental Health Counselor and she also is a Master’s Level Certified Addictions Professional. She is also a Master Practitioner of Neurolinguistic Programming, as well as trained in EMDR and ART.  Ms. Jackson has spent over 40 years devoting herself to understanding addiction and mental health issues.

William “Bill” Camp – Operational Compliance Manager

Bill Camp joined Tri-County Human Services, Inc. in 2018 as the Operational Compliance Manager.  He is responsible for overseeing compliance, information technology, electronic health record and data systems, and internal auditing.  Additionally, he supervises the insurance department. In addition, he is a member of the Florida Behavioral Health Association Information Technology Workgroup and was the Workgroup’s Chair from 2019-2020.  The IT Workgroup is a committee of Chief Information Officers and Technology Directors that represent Florida agencies through-out Florida.  Also,  he is a member of the recently formed Quality Leaders Committee.

Bill received his master’s degree in Business Administration with a concentration in Health Care Administration from Argosy University and a Bachelor of Science Degree in Management Information Systems (MIS) from the University of South Florida following a military career in the Air Force.


Tri-County Human Services, Inc.
1815 Crystal Lake Drive
Lakeland, FL 33801

Phone: 863-709-9392

Every charitable organization or sponsor which is required to register under s. 496.405, F.S., or is exempt under s. 496.406(1)(d) shall conspicuously display the following statement on every solicitation, confirmation, receipt, or reminder of a contribution: “A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.” The statement must include a toll-free number and website for the division that can be used to obtain the registration information. When the solicitation consists of more than one piece, the statement must be displayed prominently in the solicitation materials. If the solicitation occurs on a website, the statement must be conspicuously displayed on any webpage that identifies a mailing address where contributions are to be sent, identifies a telephone number to call to process contributions, or provides for online processing of contributions.

It is not required to post the disclosure statement on every page of a website. FDACS’s toll-free number is 1-800-HELP-FLA (435-7352).

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A Message from Tri-County Human Services:

  • Are you or a loved one feeling depressed or helpless due to the current COVID-19 situation?
  • Do you have anxiety and uncertainty feelings and having difficulty coping with every day life adjustments due to COVID-19?
  • Are you or your loved ones in need of counseling, psychiatric, or substance abuse services?

Call us today, we can help you in our different locations or via tele-health . Call today and get the help you or someone you know needs. 863-709-9392