Meet Our Staff




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Jacqueline Rawlings - Supervisor, Prevention Unit

Jacquelyn Rawlings joined Tri County in 2009 after retiring from the State of Florida where she worked 38 years in the field of prevention.  She currently serves as the Supervisor for the Prevention Unit which provides school and community based prevention services to Hardee, Highlands and Polk counties.  She received her BSW from Ohio State and her MSW from Florida State.  She is very active in the community and serves as the Chair of Drug Free Highlands Coalition and is an active member of the Community Anti-Drug Coalitions in Hardee and Polk Counties. She is also active with Teen Pregnancy Prevention Alliance, Healthy Start Community Action Group, and other grass roots groups in all three counties.


Mabel Castillo -  Program Manager, The Florida Center, Avon Park

Mabel Castillo, Master of Social Work, Licensed Clinical Social Worker has been working in the field of substance use, mental health, and trauma for over 20 years. She received her degree from Florida State University where she also served as Director of the Campus Alcohol and Drug Information Center, and belonged to the Hispanic Honor Society, an Outstanding Member of the BACCHUS, as well as, a member of the National Social Work Honor Society. Mabel received the Who’s Who Among Universities and Colleges, Leadership Award. She has been an active member of the National Association of Social Work since l991.

Mabel is a registered Qualified Supervisor under the state of Florida and has demonstrated skills in delivering clinical services to diverse populations and settings including in-patient, intensive out-patient, outpatient, and in-home. She currently performs administrative functions at the Florida Center for Addiction and Dual Disorders since 2010.


Joyce Butler - Nursing Supervisor, Detoxification Unit, Bartow

Joyce  joined Tri-County in August 2015 as a PRN Licensed Practical nurse at The Florida Center. She received her Licensed Practical Nursing at Jersey College and since has returned to Jersey College to earn her Associates of Science Nursing degree,  Joyce has 14 years experience in the medical field.  She went to The Florida Career Institute as a Medical Assistant specializing in  OB/GYN, then as Certified Nursing Assistant working in Mother/Baby/GYN. 



Phyllis Talbot – Supervisor, DUI Program 

Phyllis Talbot has been the DUI Program Supervisor since 1992, and has been employed with Tri-County Human Services Inc. since 1985.  Phyllis’ experience in the DUI filed has resulted in recognition of the DUI program as one of the best managed and functioning programs in the State of Florida. She represents a part of a seasoned staff with many years of experience to assist drivers in obtaining their first time drivers license, obtaining their license after a DUI conviction and allowing driving privileges for those under the “special supervision” program. Phyllis was also the initial business development officer for Tri-County Human Services, Inc., and initiated many fundraising events as well as community outreach programs. Names like “Monopoly Mayhem”, “Bug Run” and the motorcycle raffle are credited to her for her untiring efforts to benefit Tri-County and the community. She credits her family for their support in her efforts to make the DUI program what it is today. A proud parent and grandparent, her family is the highlight of her life!


Ashley Reckord

Ashley Reckord – Licensed Program Coordinator, Winter Haven Outpatient

Ashley Reckord joined Tri-County Human Services, Inc. in 2013 as a Family Intervention Specialist in Lake Wales.  Since then, she has also worked as an Adolescent/Adult counselor III and Intensive Outpatient Program counselor at the Lakeland Outpatient Clinic.  Ashley graduated from the University of South Florida for her Bachelors of Arts in Psychology.  She received her Masters of Arts in Mental Health Counseling from Argosy University Sarasota.  Through internships, education, and work experience, Ashley has five years of clinical experience working in therapeutic settings.  She is currently a Licensed Mental Health Counselor.  She feels privileged to be able to offer her assistance to others and is compassionate about helping those that are in need of substance abuse and/or mental health treatment. 



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Pamela Freeman - Program Coordinator, Agape, Winter Haven

Pamela Freeman began her career with Tri County Human Services, Inc., in 1998 as the Birdie (the inter-office mail delivery position) and a part-time counselor aide at RASUW Center for Women in Winter Haven. During this time Pam pursued a Bachelor’s in Science degree in Criminal Justice at Florida Metropolitan University graduating in 2005 and obtained her credential as a Certified Addictions Professional in 2008. From 1998 thru 2005 Pam worked as a counselor at RASUW, Case Manager for RASUW and the TCHS Detoxification Unit.  She was involved with the TRIAD Research Project for four years as a TRIAD Specialist, Case Manager for JASA men and women’s in-jail programs and a Counselor for JASA women’s in-jail program.  In 2005 Pam remained at Tri County Human Services, Inc. as PRN staff while pursuing a career in child welfare as a Family Counselor providing in – home counseling services for families in crisis. In 2011 Pamela returned full time to Tri County Human Services, Inc. as Program Coordinator for the Agape Half-Way House and Transitional Living Family Reunification Program. She also provides immediate oversight for several permanent housing programs to include “The REZ” that provides housing for single women, HUD I, and HUD II that provides housing and case management services for single mothers with children.  Pam states, “Helping women rebuild a broken life feeds my soul!”


Ivon Koss

Ivon Koss - Program Business Manager, New Beginning

Ivon Koss joined Tri-County Human Services Inc., in 2015 as Program Business Manager putting her business, funding experience and skills in the  Avon Park areas of TCHS services.  She brings to TCHS years of experience in services and programs management as well as aligning the business and funding aspect of SAMH programs working thru the MATRIX  business model.  Ivon’s emphasis is to help the agency enhance and link the funding utilization to the service delivery by optimizing programs components, personnel strengths and potentials.  Ivon attended Florida International University, Florida Gulf Coast University as she received a BS in Psychology and became a CMHP (Certified Mental Health Professional).  In addition, Ivon earned a MBA (Master in Business Administration), and a MPA (Master in Public Administration) from the University of Phoenix.  Ivon brings experience working with funding and understanding the SAMH service delivery components and is a great skill set for Tri-County Human Services Inc.


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Brandi Horak - Clinical Coordinator, Wauchula Outpatient

Brandi Horak joined Tri-County Human Services Inc. in 2013 as a Counselor III at Highlands Outpatient Clinic.  She is currently Program Coordinator at Wauchula Outpatient Clinic.  Brandi graduated from the University of South Florida with a Bachelor’s of Science in Applied Science, with a concentration in Criminal Justice.  She received her MA in Mental Health Counseling from Webster University.  Brandi is a Licensed Mental Health Counselor Intern for the State of Florida. She has experience working in the mental health and substance abuse in the private setting as well as public setting. 


Kitty Slark

Kitty Slark – Licensed Program Coordinator, Highlands County Outpatient

Kitty Slark joined TCHS in 2010 and is currently the program Coordinator at our Highlands Outpatient Clinic in Avon Park.  She previously worked in the Wauchula and Winter Haven Outpatient units.  Kitty earned her Masters of Counseling Education Degree at Ohio University and a Bachelors of Social work at Shawnee State University in Portsmouth, Ohio.  She worked as a Licensed Social Worker in the State of Ohio for over 10 years before  moving to Florida in 2007 after earning her Master’s degree and became a Licensed Mental Health Counselor for the State of Florida.  Kitty is also a qualified Supervisor for Interns seeking Licensure under the State of Florida.  Kitty represents TCHS in Highlands County at various community meetings and is Secretary for the Community Health Improvement Project and Interagency Business meetings.  She represents TCHS at Chamber of Commerce meetings. 



Jennifer Agelidis – Licensed Program Coordinator, Lakeland Outpatient

Jennifer Agelidis is a Licensed Clinical Social Worker and Certified Addition Professional.  She earned a Master’s of Science in Social Work from the University of Wisconsin in 2002, and moved to Boston Massachusetts where she was employed as an adult protective services investigator.  Three years later, Jennifer relocated to Baltimore, MD, where she worked in inpatient psychiatric units and various healthcare settings.  During Jennifer’s time in Baltimore, she developed an emergency room psychiatric evaluation and triage system as well as an intensive outpatient mental health program for a large hospital system.  She has mentored undergraduate and graduate students, as well as registered interns for 14 years.  Jennifer has continued her love for education by working as an Adjunct Professor in the Psychology Department at Florida Southern College. 


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