Meet Our Leadership Team

Tri-County Human Services, Inc. is a private, not-for-profit organization, providing substance abuse, mental health, and co-occurring treatment to residents of Polk, Hardee and Highlands counties.  Tri-County Human Services, Inc., which is CARF accredited, is a United Way of Central Florida member agency and participates in the Community Foundation of Greater Lakeland.




Robert Rihn, Chief Executive Officer

Robert (Bob) Rihn serves as the Chief Executive Officer for Tri County Human Services, Lakeland, Florida, whose primary focus is on mental health, substance abuse, housing and allied integrated health services for the child through adult populations served, in the three counties of Circuit 10 (Polk/Hardee/Highlands). Bob represents TCHS on various state and local boards, committees and associations including: Florida Alcohol and Drug Abuse Association (Past President), Florida Behavioral Health Association (Board), Central Florida Behavioral Healthcare Network (Past President and current Board), Heartland Rural Health Network, (Board and Past President), Florida Rural Healthcare Network (Board), Homeless Coalition of Polk County (Past President of Board), Polk County Sherriff Advisory Council, and Partners In Crisis Florida (Member and for Board), United Way Health Committee (Member), and various ad hoc community areas.    He earned his BA from Slippery Rock University, a Master Degree in Social Work from the University of Pittsburgh and later received his license as an LCSW in the State of Florida. He currently manages an organization of $13.5 million with staff constellation of 230 in eleven locations.  His current position has continued since 2001 with prior Executive functions at TCHS back to 1989. Various other social service and mental health programs were managed by Bob in Illinois and Pennsylvania, which included extensive work with Developmental Disabilities, Child Welfare Case Management, Mental Health and Family Counseling.  He shares a prominent respect for children’s service needs, for as with many others in early life, he received services for children from the Lutheran Children’s Home in Zelienople, Pa.   In 2006, he received the FADAA Bill Snyder Leadership Award.  He has taught as an Associate Professor in Allied Health Care and in Social Work and remains a Certified DUI Instructor/Evaluator, a Certified Critical Incident Stress Debriefing Counselor, as well as provider of Trauma Informed Care and other Co-Occurring Specialty areas.  He continues as a CARF Administrative and Program Surveyor, the national organization that accredits Rehabilitation Programs and facilities, for the past 18 years.

Donn VanStee150x150

Donn VanStee, Administrative Services Direcetor

Donn VanStee has been with Tri-County since August of 1993. Donn brings to the agency over 40 years of business management experience and is responsible for agency operations and the compliance program.

A graduate of the State University of New York, College at Brockport, Master’s program, Donn majored in health and toxicology. He offers the agency a variety of expertise in business development and expansion. Donn has held senior management positions with several international corporations and has owned several businesses in the Lakeland, FL area.

Donn is very pleased to be able to work with Tri-County and its fantastic associates who are a part of the Tri-County team.


Tina Phillips, Administrative Finance Director

Tina Phillips, a native of western North Carolina, has lived in Polk County, Florida since 1981. Tina’s career has been concentrated within the accounting and data processing areas where she has been recognized for her attention to the details and knowledge of the internal workings of the companies in which she worked. Tina has been employed with Tri-County Human Services since 1996. She has been an active participant within the initiation of automation within the agency. As a result, Tina has been promoted numerous times to reflect accepting more responsibilities of oversight of the administrative areas of the agency as well as the finance department up to her current promotion as Director of Finance.

Tina attended Lakeland College of Business and received an Associate of Arts and Associate of Science degree from that institution in June of 1987. She was a recipient of the Vic Allen Memorial Scholarship award. She was awarded the President’s Trophy upon graduation.  Also Tina currently volunteers in various capacities at St. Paul’s Episcopal Church in Winter Haven, FL.

As Director of Finance, Tina is responsible for the reporting of the financial status of Tri-County to the Tri-County Board of Directors and senior management. She coordinates and provides financial information to the outside auditors that review all financial transactions of the agency and sends audit reports to interested third parties.

Tina Phillips has been married to her husband, Mike, for the past 36 years.  


Jacque Henderson, Special Administrative Programs Director

Jacque Henderson serves as the Special Administrative Programs Director and Homeless Programs for Tri-County Human Services, Inc. Prior to coming to Tri-County Human Services.  Jacque worked in the mental health arena, supervising inpatient and residential services for severe and persistently mentally ill adolescents and adults. She prepared for this career track by earning degrees in the Education of Emotionally Impaired and Psychology at Eastern Michigan University, followed by a Master’s Degree in Public Administration, with an emphasis in Not for Profit Organizational Management from the University of South Florida.

Jacque is active in the Polk County Homeless Coalition, and seeks to provide housing opportunities for homeless individuals throughout Polk County. When discussing her role at TCHS, she says, “ I appreciate the TCHS commitment to providing the best service possible to the people we serve. The organization has a strong commitment to being good stewards of public funds and is exceptionally well managed. The commitment to excellence is evident throughout all aspects of the organization."


Becky Razaire, LMHC – Administrative Outpatient Programs Director

Becky Razaire is the Administrative Director of Outpatient Programs for Polk, Highlands and Hardee Counties.  Her oversight includes both community mental health, psychiatric, and substance abuse services. 

She is a Florida Licensed Mental Health Counselor and is also a state qualified supervisor for MHC and MFT registered interns. Becky has been employed with Tri-County Human Services, Inc. since 2003 and has experience in working in other for-profit and non-profit facilities and in her own private practice.  She is also a Program Surveyor for the Commission on Accreditation of Rehabilitation Facilities (CARF) which includes surveying agencies across the United States.

Becky has been a part of the Network for the Improvement of Addiction Treatment (NIATx) and Strengthening Treatment Access and Retention (STAR) initiatives sponsored by the Department of Children and Families since 2009.  She has implemented these process improvement models to Tri-County Human Services, Inc., as well as assisting other agencies throughout the state in utilizing this model as a way to implement an evidence based practice.

Becky received her Masters degree in Rehabilitation and Mental Health Counseling from the University of South Florida with an emphasis on marriage and family therapy and addictions. She also is certified as a Field Traumatolgist and is certified in Accelerated Resolution Therapy (ART).


Heather Kaufmann, Administrative Operational Compliance Director

Heather Kaufmann has been with Tri-County Human Services, Inc. since 2002 and is the Administrative Director of Operational Compliance.  She is responsible for overseeing compliance to all agency policies, contracts, and clinical practice.  In addition to compliance responsibilities, she also supervises the maintenance and food service departments.  Finally, Heather is also responsible for the agency’s electronic health record and works with the data team very closely to ensure accurate data and billing for agency services.  Heather began her career at Tri-County as an adolescent counselor and then moved on to become the program supervisor at our Lakeland Outpatient office.  After many years supervising that unit, she became an outpatient manager for three years, where she oversaw 5 clinical programs in the agency. Over the years, Heather has conducted a variety of trainings in documentation, confidentiality, clinical practices, and compliance topics.  She also does a variety of outside trainings and has worked with student interns from local colleges for many years.  Heather participates in several community committees and is a member of the Healthcare Division of the Florida Behavioral Health Association.  Heather is a proud graduate of the University of Florida where she earned her bachelors and master’s degrees in rehabilitation counseling.  She became a Licensed Mental Health Counselor in 2003 and currently enjoys supervising licensure interns.   

Nelda Jackson – Administrative Residential Program Director

Nelda Jackson joined Tri-County Human Services, Inc., in 1995 as an adolescent counselor at Bartow Adolescent Center.  She helped establish RASUW Center for Women (then known as the Residential Assessment and Stabilization Unit) in late 1995.  In 2013, she was nominated and chosen as Florida Alcohol and Drug Abuse Association’s Clinician of the Year for the Central Region.  Nelda graduated from the University of South Florida with a Bachelor’s Degree in Social Work.  She then graduated from Webster University with a Master’s Degree in Mental Health Counseling.  Nelda is currently a Licensed Mental Health Counselor and she also is a Certified Addictions Professional.  She is known for going the extra mile in helping others and is a person of integrity, held in high esteem by the community.


Valeria Jorn, Marketing Executive/Legislative Liaison

Valeria brings to Tri-County Human Services, Inc., her extensive political/social expertise and community liaisons. She has been with Tri-County Human Services, Inc. since 2011.  Valeria's skills include expanding and cementing positive lines of communication between federal, state, county elected officials and the Tri-County agency to secure funding and community support.  Among Valeria's current activities are Chairperson for the United Way fundraising drive, and Legislative Liaison for Tri-County Substance Abuse/Mental Health Treatment facilities.

Valeria is a native of Lakeland, Florida and studied journalism at St. Petersburg College.





  • There are several ways you can assist Tri-County Human Services, Inc. in achieving its mission and goals for the community. However, the most effective way is to donate. We appreciate any and all donations! <
  • Are You Interested In Becoming a Board Member?